OVERVIEW
Welcome to Kansyam Metalex! The terms "we", "us" and "our" refer to Kansyam Metalex. We operate this website and online store - www.kansyammetalex.com - including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Kansyam Metalex is powered by Shopify, which enables us to provide the Services to you.
The following Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.
Please read these Terms carefully before using our website or placing an order. By visiting, browsing, or making a purchase on our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not access or use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least 18 years of age (the age of majority in your jurisdiction), or that you have obtained parental/guardian consent to use our Services.
To browse, purchase, or use our Services, you may be required to provide certain information including your name, email address, billing address, shipping address, and payment details. You confirm that all information you provide is accurate, current, and complete, and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer, sell, or assign your account to any other person.
SECTION 2 - OUR PRODUCTS
Kansyam Metalex offers handcrafted Kansa (Bronze), Brass, and related metal products made by skilled artisans using traditional methods passed down through generations. We have made every effort to accurately represent our products on our website through descriptions, dimensions, photographs, and material details.
However, please note that actual colours, surface textures, and finishes may vary slightly from what is displayed on your screen, depending on your device settings, screen calibration, and display type. We do not warrant that the appearance or quality of any product will exactly match your expectations or the product images on our website.
As our products are handcrafted, each item may carry slight variations in shape, size, surface markings, or patina - these are characteristics of authentic handmade products and are not defects. All product descriptions, prices, and availability are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product or limit quantities available for sale.
SECTION 3 - ORDERS
When you place an order on our website, you are making an offer to purchase the selected product(s). Kansyam Metalex reserves the right to accept or decline any order at its discretion. Your order is not confirmed until you receive an order confirmation email from us. We must receive and successfully process your payment before your order is accepted.
Please review your order carefully before submitting, as we may be unable to accommodate changes or cancellation requests once an order has been accepted and dispatched. In the event that we reject, modify, or cancel your order, we will notify you via the email address or phone number you provided.
All returns and exchanges are governed solely by our Return & Exchange Policy available at www.kansyammetalex.com. Your purchases are intended for personal or household use and not for commercial resale or export without prior written consent from Kansyam Metalex.
SECTION 4 - PRICES AND BILLING
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated, and are subject to change without prior notice. The price applicable to your order will be the price displayed at the time of placing your order, as confirmed in your order confirmation email.
Prices do not include shipping charges, customs duties, import taxes, or any other government-levied charges unless explicitly stated. These are the responsibility of the customer and will be applied at checkout or upon delivery, depending on your location.
We may offer promotional discounts or offers from time to time, which will be governed by their own specific terms. In case of any conflict between promotional terms and these Terms of Service, the promotional terms will prevail for that specific offer.
You agree to provide accurate, complete, and current payment information for all purchases. You confirm that: (i) the payment details you provide are true and complete; (ii) you are authorised to use the payment method provided; (iii) charges incurred will be honoured by your bank or payment provider; and (iv) you will pay all applicable charges including shipping and taxes as displayed.
SECTION 5 - SHIPPING AND DELIVERY
Kansyam Metalex ships products across India and internationally. All delivery timelines provided are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, natural calamities, public holidays, or any other events beyond our control.
In case of any damaged or incorrect product received, customers are required to share an unboxing video clearly showing the issue within 24 hours of delivery. Upon verification, we will arrange for a replacement or exchange as applicable.
For detailed information on shipping timelines, costs, and our international shipping guidelines, please refer to our Shipping Policy available on our website.
SECTION 6 - INTELLECTUAL PROPERTY
All content on our website - including but not limited to text, images, photographs, videos, product descriptions, graphics, logos, brand names, and the overall design and arrangement of the site - is the exclusive property of Kansyam Metalex or its licensors and is protected by applicable intellectual property laws.
These Terms permit you to use our website for personal, non-commercial purposes only. You may not reproduce, copy, distribute, modify, publicly display, republish, download, store, transmit, or exploit any material from our website without our prior written consent. Unauthorised use of our content may be a violation of Indian and international intellectual property laws.
The Kansyam Metalex name, logo, and product names are trademarks of Kansyam Metalex. You may not use these marks without prior written permission. Shopify's name, logo, and related marks are the property of Shopify Inc. All other trademarks are the property of their respective owners.
SECTION 7 - OPTIONAL THIRD-PARTY TOOLS
Our website may provide access to third-party tools and integrations (such as payment gateways, review platforms, or chat tools) that are not under our control. We provide access to these tools "as is" without any warranties or endorsement. We are not liable for any harm or loss arising from your use of such third-party tools.
Any use of optional third-party tools is entirely at your own risk. Please review the terms and policies of any third-party provider before engaging with their tools through our website.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites for informational or convenience purposes. We are not responsible for the content, accuracy, or practices of any third-party websites. Accessing any such links is at your own risk. We encourage you to review the policies of any third-party website you visit.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Kansyam Metalex is powered by Shopify, which enables us to operate our online store and provide Services to you. However, all sales and purchases made on our website are directly between you and Kansyam Metalex. Shopify is not responsible for any aspect of transactions between you and Kansyam Metalex, including any product-related injury, damage, or loss.
By using our Services, you expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases from Kansyam Metalex.
SECTION 10 - PRIVACY POLICY
All personal information collected through our Services is governed by our Privacy Policy, available at www.kansyammetalex.com/pages/privacy-policy. By using our Services, you acknowledge that you have read and agree to our Privacy Policy. Certain information may also be subject to Shopify's Privacy Policy.
As our website is hosted by Shopify, Shopify may collect and process certain information related to your use of our website to provide and improve the Services. Information you submit may be shared with Shopify and their service providers. Please refer to our Privacy Policy for full details.
SECTION 11 - FEEDBACK AND REVIEWS
If you submit feedback, reviews, suggestions, or any other content to us ("Feedback"), you grant Kansyam Metalex a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and display such Feedback in any medium and for any lawful purpose, including to improve, promote, or operate our Services.
You confirm that: (i) you own or have the right to submit the Feedback; (ii) you have disclosed any compensation or incentive received for the Feedback; and (iii) your Feedback complies with these Terms. We are not obligated to maintain confidentiality regarding Feedback, pay compensation for it, or respond to it.
You agree that your Feedback will not contain unlawful, abusive, defamatory, or misleading content, and will not infringe upon any third-party rights. You are solely responsible for the accuracy and legality of your Feedback.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
On occasion, our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, or shipping charges. We reserve the right to correct any such errors and to update or cancel orders if any information is found to be inaccurate - even after an order has been submitted.
SECTION 13 - PROHIBITED USES
You may use our Services only for lawful purposes. You may not, directly or indirectly:
Use our Services for any unlawful, fraudulent, or malicious purpose
Violate any applicable Indian or international laws, regulations, or rules
Infringe upon our intellectual property rights or those of any third party
Harass, abuse, defame, or harm any person associated with Kansyam Metalex or any other user
Submit false or misleading information
Upload or transmit viruses, malware, or any disruptive code
Reproduce, resell, or commercially exploit any part of our website or Services without permission
Collect personal information of other users without consent
Engage in phishing, spamming, scraping, or any other deceptive practice
Interfere with the security or functionality of our website or related systems
We reserve the right to suspend or terminate your account and access to our Services at any time, without notice, if you violate any part of these Terms.
SECTION 14 - TERMINATION
We may terminate or suspend your access to our Services at any time, without notice, at our sole discretion - including if we believe you have violated these Terms. Upon termination, all amounts due and payable by you remain your responsibility.
The following sections shall survive any termination of this agreement: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature should survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our Services and all products offered through our website are provided on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind - either express or implied - including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that our website will be error-free, uninterrupted, secure, or free from viruses or other harmful components. We do not guarantee that the results obtained from using our Services will be accurate or reliable. Any reliance on information provided on our website is at your own risk.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Kansyam Metalex, its owners, directors, employees, agents, affiliates, and service providers shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages of any kind - including but not limited to loss of profit, revenue, data, or business - arising from your use of our Services or any products purchased through our website, even if we have been advised of the possibility of such damages.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Kansyam Metalex, Shopify, and our respective officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (i) your breach of these Terms; (ii) your violation of any applicable law or the rights of any third party; or (iii) your access to or use of our Services.
SECTION 18 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall continue in full force and effect. The unenforceable portion shall be deemed severed from these Terms without affecting the validity of the remaining provisions.
SECTION 19 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Exchange Policy, constitute the entire agreement between you and Kansyam Metalex with respect to your use of our Services, and supersede all prior agreements, communications, or understandings - oral or written.
SECTION 20 - ASSIGNMENT
You may not transfer, delegate, or assign this agreement or any rights or obligations hereunder without the prior written consent of Kansyam Metalex. Any such attempt shall be null and void. Kansyam Metalex may freely assign or transfer this agreement or any of its rights and obligations without notice to you.
SECTION 21 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India. By using our Services, you consent to the jurisdiction of such courts.
SECTION 22 - HEADINGS
The section headings used in these Terms are included for convenience only and shall not affect the interpretation or meaning of any provision of these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms of Service at any time at our sole discretion. The most current version of these Terms will always be available on our website at www.kansyammetalex.com. It is your responsibility to review these Terms periodically. Your continued use of our website or Services following the posting of any changes constitutes your acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
For any questions, concerns, or disputes regarding these Terms of Service, please contact us:
Kansyam Metalex
Legal/Trade Name: Kansyam Metalex
Email: info@kansyammetalex.com
Bulk/Export Enquiries: dudhelaenterprise23@gmail.com
Phone / WhatsApp: +91 97378 66967
Website: www.kansyammetalex.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
