At Kansyam Metalex, our customers are at the heart of everything we do. We are committed to providing a transparent, fair, and timely process to address any concerns or complaints you may have about our products or services.
If you are not satisfied with any aspect of your purchase experience, we encourage you to reach out to us. We will make every effort to resolve your grievance in a prompt and respectful manner.
What is a Grievance?
A grievance refers to any concern, complaint, or dissatisfaction related to:
- Product quality, finish, or condition at the time of delivery
- Order fulfilment - delays, wrong items, or missing products
- Billing issues, payment discrepancies, or incorrect charges
- Customer service interactions
- Exchange or refund requests not resolved satisfactorily
- Any other matter arising from your transaction with Kansyam Metalex
How to Raise a Grievance - Step by Step
Step 1: Contact Customer Support
Your first point of contact for any issue should be our customer support team. Please reach us through any of the following channels:
- Email: sales.kansyam@gmail.com
- Phone / WhatsApp: +91 97378 66967
- Contact Form: kansyammetalex.com/pages/contact-us
- Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Step 2: Provide Necessary Details
To help us resolve your grievance quickly, please include the following information in your message:
- Your full name and registered email address / phone number
- Your Order ID and date of purchase
- A clear description of the issue
- Supporting photographs or videos (if relevant - especially for damaged product claims)
Step 3: Acknowledgement & Review
Our team will acknowledge your grievance within 24-48 business hours. We will thoroughly review the matter and respond with a resolution or next steps within 5-7 business days.
Step 4: Resolution
Once the review is complete, we will communicate the outcome to you via email or WhatsApp. If a valid claim is established, we will process the agreed resolution (exchange, store credit, or other remedy as applicable) within 10-12 working days.
Escalation Process
If your grievance is not resolved to your satisfaction through the above process, you may escalate it by writing to us at:
Escalation Email: sales.kansyam@gmail.com
Please mark the subject line as: ESCALATION - [Your Order ID]
Escalated complaints will be reviewed by a senior member of the Kansyam Metalex team. We aim to resolve all escalated grievances within 10 business days of escalation.
Our Commitment to You
Kansyam Metalex is a business built on trust, tradition, and quality. We treat every customer interaction as an opportunity to serve better. While we take every precaution to ensure your order reaches you in perfect condition, we acknowledge that issues can occasionally arise. When they do, we are here to make it right.
Your feedback - positive or constructive - helps us improve. We thank you for choosing Kansyam Metalex and for giving us the opportunity to serve you.
Company Details
Kansyam Metalex
Bulk Enquiries: dudhelaenterprise23@gmail.com
Phone / WhatsApp: +91 97378 66967
Website: www.kansyammetalex.com
